Contact information
Contact Information Policy
At Carnivorous Supply, we want to make it easy for customers to reach us with questions about orders, plants, shipping, or policies.
Primary Contact Method
The best way to contact us is by email:
Response Time
We typically respond within 1–3 business days, depending on order volume and seasonal demand. During busy periods, response times may be slightly longer.
We appreciate your patience while we carefully handle both customer support and plant preparation.
Order Support
When contacting us about an order, please include:
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Your full name
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Order number
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A clear description of your issue or question
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Photos if the issue involves plant condition or shipping damage
This helps us resolve issues as quickly as possible.
Plant Health & Shipping Issues
For any concerns related to plant arrival condition, shipping damage, or live arrival issues, customers must contact us within 48 hours of delivery as outlined in our Return & Refund Policy.
General Inquiries
We are happy to help with:
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Order questions
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Plant care guidance
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Shipping questions
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Product availability
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Wholesale or bulk inquiries (if applicable)
Business Communication
All official communication from Carnivorous Supply will come from our official email address listed above. We do not use social media messages as a primary support channel.
Please ensure you are communicating with the correct email to avoid scams or impersonation.
Availability
Support is provided on a business-hours basis. We may not respond on weekends or holidays, but we will get back to you as soon as possible.